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Adding Customer Organisations

As a testing provider, you can create and manage customer organisations directly from your FairTest account.

Creating a New Customer Organisation​

  1. From your provider dashboard, click Add Customer
  2. Enter the customer's organisation name
  3. Click Create

FairTest will create the customer organisation and automatically link it to your provider account. The customer does not need to sign up separately or set up Stripe billing — that's handled through your provider subscription.

What Happens After Creation​

Once a customer organisation is created:

  • It appears in your customer list
  • You can immediately start setting up their locations, departments, employees, and other data
  • You can switch to the customer's context to manage their account as if you were logged into their organisation

Linking an Existing Organisation​

If a customer already has a FairTest account and wants your organisation to manage their testing, contact FairTest support to link the accounts.

If a customer no longer requires your services:

  • The link between your provider account and their organisation can be removed
  • The customer's organisation continues to exist independently with all their data intact
  • Historical tests you logged will still show your provider attribution

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