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Managing Your Account

Your account settings let you manage your personal profile, security, and preferences.

Accessing Account Settings​

Click Account in the navigation to access your account page.

Profile​

Update your personal details:

  • Name — your display name across FairTest
  • Email — your login email (contact support to change this)

Click Save to apply any changes.

Password​

Change your password:

  1. Go to Account
  2. Enter your new password
  3. Confirm the new password
  4. Click Update Password

Password requirements:

  • Minimum 8 characters
  • Must include at least one lowercase letter
  • Must include at least one uppercase letter
  • Must include at least one digit

Appearance​

Customise how FairTest looks:

  • Theme — choose from:
    • Auto — follows your device's system setting
    • Light — always use light mode
    • Dark — always use dark mode
  • Density — control spacing and sizing:
    • Compact — tighter spacing, smaller elements
    • Default — standard spacing
    • Comfortable — more spacing, larger elements

Your preferences are saved automatically and apply across the entire dashboard.

Two-Factor Authentication​

Two-factor authentication (2FA) adds an extra layer of security to your account.

Enabling 2FA​

  1. Go to Account
  2. In the Two-Factor Authentication section, click Enable Authenticator App
  3. Scan the QR code with your authenticator app (e.g. Google Authenticator, Authy)
    • If you cannot scan the QR code, use the manual entry key provided
  4. Enter the 6-digit code from your authenticator app to verify
  5. 2FA is now enabled — your account will show an Enabled status

Removing 2FA​

You can remove 2FA from your account settings unless your organisation requires it. If your organisation enforces 2FA, the option to remove it will not be available.

Multi-Organisation Access​

If you belong to multiple organisations, you can switch between them using the organisation switcher in the sidebar. Your account and login remain the same — only the active organisation context changes.

Mobile App​

Your account page includes download QR codes for the FairTest mobile app:

  • iOS — scan to open the App Store listing
  • Android — scan to open the Google Play listing

Use these for quick access to install the mobile app on your device.

Delete Account​

You can permanently delete your account from the bottom of the account page.

What gets deleted​

  • Your profile and login credentials
  • Organisation memberships
  • Chat history
  • Preferences

What gets kept​

For compliance purposes, the following records are retained in an anonymised form:

  • Test records
  • Selection history
  • Import logs
  • Audit trail

How to delete​

  1. Go to Account
  2. Click Delete Account
  3. Type delete my account to confirm
  4. Click the confirmation button

This action cannot be undone.

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